The Manager of Visitor Experiences
The Manager of Visitor Experiences is responsible for promoting the mission of the Nasher Sculpture Center by leading and inspiring the Visitors Experience team to provide excellent service, insuring guests have a positive, personable experience at the Center.
- Support the Nasher’s mission to be an international focal point and catalyst for the study, installation, conservation and appreciation of modern and contemporary sculpture
- Provides clear vision and values for Visitor Experience Team
- Schedule, train, and supervise the visitor experiences team, which includes the visitor experience facilitators and volunteers
- Lead the daily operations of the admissions desk with a focus on customer service, organization and efficiency ensuring visitors are attended to professionally and promptly
- Ensure all public facing area of the museum are properly maintained
- Maintain a well-informed, working knowledge of the exhibitions and services available by the Nasher for ongoing training of visitor service staff and the general public
- Serve as an advocate for the visitor while simultaneously promoting the welfare of the Nasher; communicates with a variety of visitors with diverse interest and abilities to ensure a positive experience; resolves visitor concerns and complaints to their satisfaction and the Center’s
- Oversee recruitment, training and scheduling for the Nasher’s volunteer program
- Coordinate with database coordinator to ensure timely and accurate data entry by the visitor experiences team, also run weekly and monthly reports, execute queries, create mailing lists and other administrative duties as needed
- Works with Membership team to meet onsite sales goals
- Work collaboratively with internal departments to develop collateral that enhances the visitor experience at the Nasher
- Oversee group sales and coordinate with Education team on tour accommodations
- Maintains admissions reports and analytics
- Maintains and manages annual income and expense budget
- Other duties as assigned
- Ability to work regularly on weekends, some nights
- Bachelor’s degree in business, arts/nonprofit management or art history preferred
- Strong interest and knowledge of Modern and Contemporary Art
- Three years of related customer service work experience including at least two years of supervisory experience; or an equivalent combination of education, training and experience
- Solid computer skills; knowledge of ticketing point of sales systems highly desirable
- Knowledge of visitor service principles, practices, and procedures; knowledge of arts audiences preferred
- Working knowledge of database programs (Altru or Raiser’s Edge experience preferred)
- Ability to train, direct, supervise, evaluate, and motivate staff and volunteers
- Ability to establish and maintain effective working relationships with staff, volunteers, and members of the public; exercise tact and diplomacy at all times; demonstrate an understanding of protocol and sensitivity to cultural diversity issues
- General office environment as well as work throughout the Museum’s facilities (galleries, conference rooms, and exhibit halls) and outdoors
- Significant computer and telephone work
- Frequent sitting, standing, walking, and bending, with occasional lift of light loads (25lbs)
To apply please send your resume, salary requirements and three references to [email protected]. Please no calls.
Visitor Experience Facilitator
The Nasher Sculpture Center in Dallas, TX is seeking individuals with a passion for the arts and an even stronger passion for customer service to join the team as a Visitor Experiences Facilitator, who is responsible for ensuring every guest at the museum has a meaningful experience. As the face of the museum, the Visitor Experiences Facilitator is responsible for engaging visitors in galleries, selling admissions tickets, promoting memberships, and providing information about the museum’s collection, special exhibitions, and the community at large. This is a part-time position not to exceed 24 hours per week at $13 per hour.
To apply, send cover letter, resume, and references to Manager of Visitor Experiences, Randy Guthmiller, [email protected]
The curatorial internship provides an excellent opportunity for a motivated undergraduate or graduate student to gain experience in a range of curatorial activities, including exhibition preparation, gallery installations, documentation and research projects involving the Sculpture Center’s permanent collection, as well as publication projects and special exhibitions. Applicants must have excellent written and oral communication skills, be very organized and able to work independently. Art History majors with an interest in modern and contemporary art are preferred. The internship is unpaid, but can be taken for college credit if your program allows. Dates and hours are flexible, but the internship requires a commitment of 15-25 hours per week. To apply, please send a cover letter and résumé to Jed Morse at [email protected].
External Affairs Intern
The Nasher Sculpture Center External Affairs internship provides an excellent opportunity for a motivated undergraduate or graduate student to serve as an important team member of the external affairs team and learn about marketing and public relations within a small cultural institution. Interns are responsible for working directly with the external affairs team on daily activities relating to events, marketing and public relations, including writing press releases, proofreading and editing marketing materials, and assisting with event coordination. Applicants must have excellent writing and oral communication skills, be very organized and able to work independently. Knowledge of visual arts preferred. The internship is unpaid and for credit, 15-25 hours per week. Please submit a cover letter and resume via email to [email protected].
The Nasher Sculpture Center's Development Department invites candidates with a strong interest in fundraising for the arts, and in particular fundraising in a museum setting, to apply for a Development Internship.
The Nasher's Development Internships provide a broad overview of a museum's fundraising operations while allowing each intern the opportunity to focus on their specific area(s) of interest, which generally include: membership and annual giving, special events, database management, prospect research, foundation giving, and / or corporate giving.
Applicants must be strong communicators, organized and detail-oriented, self-motivated, and have a passion for the arts. Interns are usually enrolled in an undergraduate or graduate arts management, studio art, or art history program. Dates and hours are flexible, but interns usually commit to 10 to 25 hours per week. Development Internships are unpaid but do include Arts District parking and a complimentary Nasher Membership.
For a summer internship (June through August), please apply by March 1. For a fall internship (September / October through December), please apply by June 1. For a spring internship (January through April / May), please apply by October 1.
To apply, please email a cover letter outlining your interests and qualifications, along with a resume, to James Jillson, Membership Manager, at [email protected].
We do not have any available positions at this time.