Careers

Positions:

Visitor Experience Facilitator

The Visitor Experience Facilitator (VEF) specializes in encouraging dialogue with Nasher Sculpture Center guests about the museum’s collection, history, and special exhibitions. They are responsible for the public face of the center by operating the front desk and building relationships with museum visitors. The Facilitator/Visitor relationship begins at the front door and is maintained throughout the museum galleries and garden through friendly and knowledgeable dialog.

Reporting Relationships

Visitor Experience Facilitator (VEF) will report to the Manager of Visitor Experiences.

Nasher Sculpture Center Mission

Located in the Dallas Arts District, the Nasher Sculpture Center is a nonprofit, community- supported museum whose mission is to be an international focal point and catalyst for the study, installation, conservation, and appreciation of modern and contemporary sculpture.

Visitor Experiences plays a key role in the Nasher Sculpture Center’s success. The VE Team is the first point of contact for the guest and makes the first and last impression for the museum. The VEF is key to this success. They...

Responsibilities:

Act as the museum concierge/guest services for front desk and galleries in order to develop lasting relationships with guests
Open and closes the galleries and garden each day.
Prepare for any events on the day’s calendar
Communicate with Security staff throughout the day
Sell general admission, public program tickets, and select store merchandise
Grow Museum membership through signing up new members, processing renewals, and providing general member support
Answer phone calls at the front desk
Being present in gallery spaces to answer questions, give tours, protect artwork, and available to help guests during their visit
Conduct research and gain proficient knowledge of current exhibitions, modern and contemporary art, the museum's history, the City of Dallas, and area architecture
Work collaboratively with Education, Curatorial, Marketing, Advancement, and the Nasher Store to enhance all exhibitions and programs, advocating for the needs of visitors at all levels.
Provide school group and evening event support as requested
Attend monthly team meetings to review exhibition content, new policies and procedures, visitor services best practices, security procedures, and training materials
Regularly meet with Manager and Assistant Manager to review performance, expectations, and personal and professional development
Other duties as assigned

Qualifications:

Bachelor of Art, with a concentration in art history, studio art, conservation, art education, or related fields preferred, or equivalent field experience
Experience working or volunteering at a museum or cultural space preferred
Curious and motivated individual with specific interest in the arts
Previous knowledge of 20th century and contemporary art a plus
Prior register and cash handling experience preferred
Familiarity with databases and programs such as Salesforce, Shopify, Blackbaud Altru, and Microsoft Office Suite
A dedication to the highest level of hospitality standards and customer service experience required
Excellent interpersonal and communication skills
Previous DEAI training preferred
The ability to observe and learn from visitors' feedback and behavior
Demonstrated ability to foster a positive and productive work environment
Organized, collaborative, and a creative problem-solver with excellent follow-through
Must be able to work flexible schedule which will include nights, weekends, & holidays
Position requires being present in galleries for long periods, including walking and/or standing, occasional lifting of materials for programs; occasional physical demands. Accommodations for anyone with mobility challenges are available.
Fluency in English required
Fluency in Spanish, or other languages a plus

This is a part-time, hourly position at $15.50 per hour with a maximum of 30 hours per week.

Send inquiries to Mary Poole at [email protected]

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